Frequently Asked Questions

CMIS (Cognitive Marketing Intelligence Suite) is an AI-powered marketing automation platform that helps businesses manage, optimize, and analyze their digital advertising campaigns across multiple platforms including Meta, Google, TikTok, LinkedIn, Twitter, and Snapchat.

Getting started is easy! Sign up for a free trial, connect your advertising accounts, and our onboarding wizard will guide you through setting up your first campaigns. Our support team is also available to help you every step of the way.

We offer flexible pricing plans to suit businesses of all sizes: Starter for small teams, Professional for growing businesses, and Enterprise for large organizations. All plans come with a 14-day free trial.

Yes! You can upgrade or downgrade your plan at any time. When upgrading, you will have immediate access to new features. When downgrading, the change will take effect at the start of your next billing cycle.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for enterprise customers. All payments are processed securely.

CMIS integrates with all major advertising platforms: Meta (Facebook, Instagram), Google Ads, TikTok, LinkedIn, Twitter (X), and Snapchat. We are constantly adding support for new platforms.

Our AI analyzes your campaign performance data in real-time, identifies patterns and opportunities, and provides actionable recommendations. It can automatically adjust budgets, bids, and targeting to optimize for your goals.

Go to Settings > Integrations and click "Connect" next to the platform you want to add. You will be redirected to authorize CMIS access to your advertising account. The process takes just a few clicks.

Absolutely. We use bank-level encryption (AES-256) to protect your data. We are OAuth certified and never store your platform passwords. You can revoke access at any time from your platform settings.

Yes, CMIS is fully GDPR compliant. We have implemented comprehensive data protection measures, including data encryption, access controls, and user consent management. You can request data export or deletion at any time.

Yes, we support two-factor authentication (2FA) using authenticator apps or SMS. We strongly recommend enabling 2FA for all accounts to add an extra layer of security.

We offer multiple support channels: live chat during business hours, email support 24/7, comprehensive documentation, video tutorials, and priority phone support for enterprise customers.

Yes! All plans include access to our self-service onboarding wizard and documentation. Professional and Enterprise plans include dedicated onboarding sessions with our customer success team.